Grievance Redressal

At Soshara, we are committed to providing a seamless shopping experience and ensuring customer satisfaction. However, if you are dissatisfied with any part of our service or experience an issue, we encourage you to reach out to us so we can resolve it promptly and fairly.

How to Raise a Grievance

If you have a complaint or concern related to:

• Product quality or delivery
• Return or refund process
• Account or payment issues
• Website functionality or service
• Any unfair or unsatisfactory experience

Please send a detailed email to our support team at: contact@soshara.com

Include the following information:

• Full Name
• Registered Email Address / Phone Number
• Order ID (if applicable)
• Nature of the issue
• Supporting documents or images (if any)

Grievance Officer Contact

As per applicable consumer protection laws and rules, we have appointed a dedicated Grievance Officer:

• Name: Soshara
• Designation: Grievance Redressal Officer
• Email: contact@soshara.com
• Working Hours: Monday to Friday, 10:00 AM – 6:00 PM (IST)

Response Timeline

• You will receive an acknowledgment of your complaint within 48 hours.
• We aim to resolve all grievances within 7 business days from the date of acknowledgment.
• Complex cases may require additional time, in which case you will be kept informed.

Escalation

If your grievance is not addressed satisfactorily within the timeline mentioned above, you may escalate the matter by replying to the same email thread with the word “Escalation” in the subject line. A senior representative will take over the matter and ensure timely resolution.

Our Commitment

At Soshara, we value our customers and strive to handle all concerns with integrity, transparency, and professionalism. Your feedback is important in helping us improve our services continually.